Gaya APA

Putri, T, W. et al (2026). Pengaruh User Experience, Service Quality, dan Complaint Handling Terhadap Loyalitas Nasabah BSI Pengguna Aplikasi BYOND by BSI Pasca Gangguan Sistem di Kota Semarang = The Impact of User Experience, Service Quality, and Complaint Handling on the Loyalty of BSI Customers Using the BYOND by BSI App Following the System Outage in Semarang City . Semarang: Politeknik Negeri Semarang.

Gaya MLA

Putri, Tania, Widya. et al. "Pengaruh User Experience, Service Quality, dan Complaint Handling Terhadap Loyalitas Nasabah BSI Pengguna Aplikasi BYOND by BSI Pasca Gangguan Sistem di Kota Semarang = The Impact of User Experience, Service Quality, and Complaint Handling on the Loyalty of BSI Customers Using the BYOND by BSI App Following the System Outage in Semarang City". Semarang: Politeknik Negeri Semarang, 2026. TA DIGITAL.