SKRIPSI DIGITAL
Analisis Manajemen Risiko pada PT Kebun Buah Ritelindo = Operational Risk Analysis at PT Kebun Buah Ritelindo
This study aims to analyze operational risks at PT Kebun Buah Ritelindo using the ISO 31000:2018
risk management framework. A qualitative method with a descriptive case study approach was
employed. Data were collected through interviews, observations, and documentation and analyzed
using data reduction, data display, and conclusion drawing. The operational risk analysis followed
the ISO 31000:2018 risk management process, including scope, context and criteria, risk
identification, risk analysis, risk evaluation, risk treatment, and recording and reporting. The
findings identified 31 operational risks across fruit procurement, goods receipt, storage, distribution,
sales, customer service, and organizational management activities. Based on the likelihood and
impact assessment, six risks were classified as High Risk, namely seasonal dependence, fruit
overstock, decline in fruit quality due to delayed stock rotation, employees' lack of sensitivity to
customer complaints, employees' limited knowledge of fruit quality, and employees' low level of
responsibility in handling customer complaints. This study also developed a Priority Risk Register
that documents high-priority operational risks, existing controls, and recommended risk treatment
actions. The findings are expected to serve as a reference for PT Kebun Buah Ritelindo in developing
a more structured operational risk management system in accordance with the principles of ISO
31000:2018.
Keywords: Operational Risk, ISO 31000:2018, Risk Management, Risk Register, Fruit Retail.
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Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah