TA DIGITAL

Persepsi Pelanggan Atas Kualitas Pelayanan Baru dan Tambah Daya Pada PT. PLN (Persero) Area Semarang

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The purpose of this final project is: To determine customer perceptions of service quality at new installation and added power in serving customer to the PT. PLN (Persero) Area Semarang are seen through the five dimensions of service, Reliabiliy, Responsiveness, Assurance, Empaty, and Tangible. The sampling technique used is the probability sampling method. Data collection methods are interviews, questionnaires, observation, and literature. The results showed that the customer perception of service quality at new installation and added power in PT. PLN (Persero) Area Semarang well because most customers give positive perceptions of the quality of new services and added power plug.

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Fulltext

Informasi Detail

Judul Seri

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No. Panggil

MP 025 AHM 2014

Penerbit

Semarang : Politeknik Negeri Semarang., 2014

Deskripsi Fisik

xv, 71 hal.; 30 cm

Bahasa

Indonesia

ISBN/ISSN

MP025/14

Klasifikasi

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Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PELAYANAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

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