The effect of distribution integration and support service export document on overall perception of service excellence at PT. Mitra Kargo Indonesia |

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The effect of distribution integration and support service export document on overall perception of service excellence at PT. Mitra Kargo Indonesia

Natalia Dessy Permatasari - Nama Orang;

The competition among freight forwarding is strict. This research analyzes the effect of Integration of Distribution and Support Service of Export Document on Overall Perception of Service Excellence at PT Mitra Kargo Indonesia, Semarang as freight forwarding company. This research used a multiple linear regression. The primary data used in this research is collected from questionnaire. The amounts of the respondents are 45 who are exporters of PT Mitra Kargo Indonesia. The result shows that analysis which is carried out by SPSS 16, from coefficient of adjusted R-squared (R2) reveals that the independent variable (Integration of Distribution – X1and Support Service of Export Document – X2) affected on dependent variable (Perception of Service Excellence – Y) amount of 63,5%. Whereas other factors are amount of 36,5% which is out of this research.

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Informasi Detail

Judul Seri: -
No. Panggil: MB 024 NAT 2015 C.1
Penerbit: Semarang : Program Studi Manajemen Bisnis Internasional POLINES., 2015
Deskripsi Fisik: xiv, 114 hlm. : illus. ; 29 cm.
Bahasa: English
ISBN/ISSN: MB024/15
Klasifikasi: NONE
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: -
Edisi: -
Subjek: SERVICE EXCELLENCE
FREIGHT FORWARDING
INTEGRATION DISTRIBUTION
EXPORT DOCUMENT
TRANSPORTATION
TRUCKING
Info Detail Spesifik: -
Pernyataan Tanggungjawab: -

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