TA DIGITAL

Pengaruh kinerja pembaca meter terhadap kepuasan pelanggan pada PT PLN (persero) UPJ Palur

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One of ways to improve the customer service at PT. PLN (Persero)UPJ Palur is by improving the metric reader’s performance, this matter is needed to improve customers’ satisfaction.
The objective of research is to find out the significant effect of Metric Reader’s performance on the customer service at PT. PLN.( Persero ) UPJ Palur.
The method of colelective data are observation, literature review, interview and questionnaire. The analysis instrument is Multiple Linear Regression. The sampling method is purposive sampling with the sample of 100 respondents employing Slovin formula.
The result of the research says that the increase of customes’ satisfaction is influenced by service quality, they are realibility, responsiveness, emphaty, tangible and assurance.
It can be councluded that there is significant influence of the variables to customers’ satisfaction at PT PLN (Persero) UPJ Palur.

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Fulltext

Informasi Detail

Judul Seri

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No. Panggil

AN 153 SIT 2009

Penerbit

Semarang : Politeknik Negeri Semarang., 2009

Deskripsi Fisik

xiv, 78 hal.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

AN/153/09

Klasifikasi

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Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

KEPUASAN PELANGGAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

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