Gaya APA

Pramesti, D, Y, A. (2019). The Analysis of the Effect of Trust, Communication, and Handling Complaint Towards Customers Loyalty (Case Study at PT Bank Negara Indonesia (Persero) Tbk, Branch Office of Karangayu Semarang) . Semarang: Politeknik Negeri Semarang.

Gaya MLA

Pramesti, Debbie, Yulina, Ayu. "The Analysis of the Effect of Trust, Communication, and Handling Complaint Towards Customers Loyalty (Case Study at PT Bank Negara Indonesia (Persero) Tbk, Branch Office of Karangayu Semarang)". Semarang: Politeknik Negeri Semarang, 2019. TA DIGITAL.