Ditapis dengan
Pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap loyalitas pelangg…
Bus Trans Semarang is one of a means of mass transportation in Semarang city. Service quality and Customer satisfaction are very important to create loyalty. This research aimed to analyze the influence of Service quality and Customer Satisfaction on customer loyalty on Bus Trans Semarang. The purposes of this final project are to determine the influence of Service quality and Customer Sat…
- Edisi
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- ISBN/ISSN
- MP034/15
- Deskripsi Fisik
- xv, 70 hal. : bibl.; 29 cm.
- Judul Seri
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- No. Panggil
- MP 034 PAD 2015 C.1
Pengaruh kualitas pelayanan terhadap kepuasan pelanggan serta pengaruh kepuas…
The purpose of the study is to know the influence of service quality toward customer satisfaction and to know the influence of customer satisfaction toward customer loyalty. In this project, sample were 100 respondents that taken by using purposive sampling and data collection method in this research using quistionnaire, observation, and literature study. The techniques of analysis were the exa…
- Edisi
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- ISBN/ISSN
- MP021/15
- Deskripsi Fisik
- xv, 76 hal.: illus.; bibl.; 29 cm.
- Judul Seri
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- No. Panggil
- MP 021 ARI 2015 C.1
Pengaruh strategi multi bundling produk dan atribut produk terhadap keputusan…
A Competition taking place in the telecommunications service industry makes several telecommunications services providers need to understand the needs and wants of its customers. Companies must be ready to face the competition and drastically change the pattern of corporate strategy and product marketing strategies. This competition requires every company to enhance creativity and developing th…
- Edisi
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- ISBN/ISSN
- MP018/15
- Deskripsi Fisik
- xvii, 92 hal. : illus.; bibl.; 29 cm.
- Judul Seri
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- No. Panggil
- MP 018 SAJ 2015 C.1
Pengaruh kualitas produk dan kualitas pelayanan terhadap kepuasan pengguna = …
The Purpose of the research are to find out the effect of product quality and service quality on customers’ satisfaction toward prepaid electricity in PT PLN (Persero) Kudus Region. The methods of Collecting data used in this reseach were interview, questionnaire, and literature studies. The analysis for doing the research is regression, especially multiple liniear regression analysis. The sa…
- Edisi
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- ISBN/ISSN
- MP017/15
- Deskripsi Fisik
- xiv, 106 hlm. : illus. ; 29 cm.
- Judul Seri
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- No. Panggil
- MP 017 RAT 2015 C.1
Pengaruh Kualitas Pelayanan Jasa Terhadap Kepuasan Pelanggan Pada Bus Pariwis…
INFLUENCE THE QUALITY OF SERVICE TOWARD CUSTOMER SATISFACTION IN TOURISM BUS PO. NUGROHO SEMARANG PO. Nugroho is one of the companies providing ground transportation services for tourism. Problems that occur in the PO. Nugroho there are customer complaints and declining demand although the company has optimized services. The purpose of this research is to determine and analyze the influence of…
- Edisi
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- ISBN/ISSN
- MP014/15
- Deskripsi Fisik
- xv, 85 hal : ilus ; 30 cm
- Judul Seri
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- No. Panggil
- MP 014 MAY 2015 C.1
Pengaruh Kualitas Produk Dan Harga Terhadap Kepuasan Konsumen Telkom Wifi Corner
THE INFLUENCE OF PRODUCT QUALITY AND PRICE ON CUSTOMER SATISFACTION TELKOM WIFI CORNER PT.Telekomunikasi Indonesia is one of the leading information technology and communication companies in Indonesia. It is always consistent in keep of quality, that is supply internet service product which has good quality and can satisfy of customers. One of product is Wifi Corner, the internet service which…
- Edisi
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- ISBN/ISSN
- MP013/15
- Deskripsi Fisik
- xv, 79 hal : ilus ; 30 cm
- Judul Seri
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- No. Panggil
- MP 013 MUH 2015 C.1
Pengaruh Kualitas Produk Dan Kualitas Distribusi Terhadap Loyalitas Pelanggan…
THE INFLUENCES OF PRODUCT QUALITY AND DISTRIBUTION QUALITY ON THE CUSTOMERS LOYALTY THROUGH CUSTOMERS SATISFACTION OF SUARA MERDEKA NEWS PAPER IN BLORA MARKETING AREA, CENTRAL JAVA. The purpose of this final project are to identify the influences of product quality and distribution quality on customers satisfaction, to identify the most influential variable, and to identify the influence of s…
- Edisi
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- ISBN/ISSN
- MP011/15
- Deskripsi Fisik
- xvi, 72 hal : ilus ; 30 cm
- Judul Seri
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- No. Panggil
- MP 011 SAF 2015 C.1
Pengaruh Keadilan Prosedural, Keadilan Interaksional, Dan Keadilan Distributi…
Bus Trans Semarang is one of a means of mass transportation in Semarang city. Perfection services are very important to create satisfaction. Perceived justice is the assessment of customers for service provided company due to service failure. This research aimed to analyze the influence of procedural, interactional and distributive justice on customer satisfaction after service recovery on Bus …
- Edisi
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- ISBN/ISSN
- MP007/15
- Deskripsi Fisik
- xvi, 89 hal : ilus ; 30 cm
- Judul Seri
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- No. Panggil
- MP 007 REN 2015 C.1
Faktor-faktor yang mempengaruhi keterlambatan pembayaran rekening air pada PD…
FACTORS AFFECTING WATER BILL LATENESS ON PDAM KABUPATEN SEMARANG BRANCH UNGARAN The Problem that often occurred in PDAM Kabupaten Semarang branch Ungaran is the lateness in payment water bills. More than 1000 customers are lateness to pay each month. This study aims to determine the relation of customer classes in PDAM of the lateness in the payment of water bills and determine customer behavi…
- Edisi
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- ISBN/ISSN
- AB082/15
- Deskripsi Fisik
- xiv, 82 hal. : bibl.; 29 cm.
- Judul Seri
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- No. Panggil
- AB 082 AGI 2015 C.1
Analisis pengaruh kualitas pelayanan customer service on station (CSOS) terha…
THE ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY OF CUSTOMER SERVICE ON STATION (CSOS) TO THE CUSTOMERS BEHAVOR AT PT KAI (PERSERO) SEMARANG TAWANG RAILWAYS STATION Service quality is related to customer’s behavior. The purpose of this research is to analyze the influence of services quality consisting of tangible (X1), reliability (X2), responsiveness (X3), assurance (X4), and emphaty (X5)…
- Edisi
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- ISBN/ISSN
- AB080/15
- Deskripsi Fisik
- xiv, 69 hal. : bibl.; 29 cm.
- Judul Seri
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- No. Panggil
- AB 080 RIZ 2015 C.1
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