The purpose of research are to find out the level customers satisfaction especially the services quality at the use of prepaid electricity in PT. PLN (Persero) Rayon Semarang Selatan and to find out variabel having the strongest and the weakest impact value on customers satisfaction at the PT. PLN Rayon Semarang Selatan. The methods in collecting data were doing distributing inter…
Perumnas is a State-Owned Enterprises (BUMN) in the form of Public Corporation (Perum) where all of the shares are owned by the Government. Housing was established as a government solution to provide adequate housing for the middle to the bottom. Which one is Pucang Gading Housing. The purpose of this final project is to determine the effect of location, facilities, and b…
The problems that occur in the PT Kompas Gramedia Circulation Semarang is not achieving the set target center. In this case the lowest percentage achieved in August 2013 by 78%. Where is the independent varible ad (X1), and sales promotion (X2). while the dependent variable is the purchase decision (Y). The purpose of this study is to analyze advertising and sales promotion of purchas…
On January 1, 2014 PT Sirkulasi Kompas Gramedia (SKG) set a new price increase and it made decrease of sales at retailers. It should be evaluated to determine the state of the market sales and to obtain factual data. The purposes of this research are to know retailers’ responses from price and purchasing decisions variable, to evaluate the results of sales volume before and after the price i…
CV Duta Karya Manunggal is a contractor services company that often joins procurement auctions. Auction strategy is a very important factor for the company to win the auction contractor procurement of goods and services, for the viability of the company. Objective of this final project is to describe the tender process and the strategy that adopted by CV Duta Karya Manunggal to win a…
The purpose of this research was to find out the influence of product quality (X1), brand (X2), and price (X3) toward consumers’ buying decision (Y) of Tambi black tea. Methods of collecting the data were questionaire and literature reviews. In this questionaire there were 71 respondents with likert scale. The analysis methods used multiple regression analysis and coefficient determination.…
The costumer satisfaction is the important factor of a the company to reach their purpose. PT. Jasa Marga is the company that manages the toll road. The objectives of the final project are firstly to know how perception toll road users against service payment on traffic management, and secondly to find out the level of customer satisfaction toward services given by PT. Jasa Marga. How is a syst…
The purpose of this research was to find out the quality of service provided by PDAM Tirta Moedal North Semarang Branch of the customers and to find out the level of customer satisfaction on the services provided by PDAM Tirta Moedal Semarang North Branch. The sampling technique used was simple random sampling. The research instruments used to collect the data were questionnaires, interview, …
Service is the key for companies to survive, because the service is closely related to customers satisfaction. However, customers complaints occur repeatedly every month. The purpose of this research were to investigate the implementation of customers complaints handling in PDAM Tirta Moedal North Semarang Branch and to evaluate th customers complaints handling in PDAM Tirta Moedal N…
In the process of sales, one of the problems is returned product. PT Sinar Sosro is the first company in Indonesia and in the world that produces ready to drink tea beverage products in bottles, PET (plastic bottle), and tetra pack.The purposes of this study are to describe the factors causing returned PET product, how to handle returned PET product, and the documents related to the handling. T…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah