Ditapis dengan
Persepsi Tentang pelayanan Pelanggan Pada Bengkel Toyota Nasmoco Kaligawe Sem…
In this era, competition is very tight and the activity of economic have developed rapidly. The business people is demanded to survive and be progressive in doing business. Competitin of business is happens in both of goods business and services business. The objective of this research is to know the perception of customers toward the services given by Toyota Nasmoco Kaligawe Semarang. This…
- Edisi
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- ISBN/ISSN
- AN134/10
- Deskripsi Fisik
- xv; 90 Hal; 30 Cm
- Judul Seri
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- No. Panggil
- AN 134 ARI 2010
Pengaruh Kebutuhan Level Tinggi (Higher-Order Need) Abraham Maslow Terhadap …
The primary purpose of the research is to the find out the influence of Abraham Maslow’s higher order need on staff achievement motivation at PT Perkebunan Nusantara IX (Persero) Semarang. The method in collecting data was observation, interview, literature review and distributing questionnaires to 45 staff which had III and IV class in public servant in PT Perkebunan Nusantara IX (Persero) S…
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- ISBN/ISSN
- AN133/10
- Deskripsi Fisik
- xvii; 114 Hal; 30 Cm
- Judul Seri
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- No. Panggil
- AN 133 ELP 2010
Penataan Ruang Kantor Bagian Administrasi Produksi pada PT Politama Pakindo U…
With the growing development of spatial structure or layout of the office that aims to get effectivity, efficiency and comfort to working in a company, in need of good office space or layout is really well structured and organized according to the document flow in order to work properly and do not take longer time. Office layout affect the performance of all employees and document delivery syst…
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- ISBN/ISSN
- AN129/10
- Deskripsi Fisik
- xiii; 63 Hal; 30 Cm
- Judul Seri
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- No. Panggil
- AN 129 ARI 2010
Analisis Kualitas Pelayanan pembayaran Rekening Telepon Rumah Terhadap Kepuas…
Plasa Telkom Kendal is a place of Telkom’s service point which is managed by Telkom or corporation with partners. It is provided to serve the customer who wants to serve directly (face to face). The company is required to provide excellent service quality for customer to give customer satisfaction. The aims of this final project are to determine the variables of the payments services that …
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- ISBN/ISSN
- AN126/10
- Deskripsi Fisik
- xvii; 110 Hal; 30 Cm
- Judul Seri
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- No. Panggil
- AN 126 WID 2010
Penilaian Prestasi Kerja Sebagai Dasar Dalam Penetapan Jabatan Karyawan Pada …
Companies assess job performance of employees by certain standards, so it can be known the relevant employee work performance their strengths and its shortcomings. For those who have high job performance will be given promotions, on the contrary an employee who was low job performance can be improved by moving their positions that match their skill or through education and training. The objec…
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- ISBN/ISSN
- AN123/10
- Deskripsi Fisik
- xvi; 81 Hal; Illus; 30 Cm
- Judul Seri
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- No. Panggil
- AN 123 AMA 2010
Analisis Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan Pada PT Asu…
Service is a fufilling process through the other people activities directly. The service’s activities have an important roles to fufill the costumer’s needs. The purpose of this report is to analyze the influence of service quality to customer loyalty at PT Asuransi Jiwasraya (Persero) Semarang Timur Branch office. The data were procssed by linear regression. It was done to analyze the infl…
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- ISBN/ISSN
- AN120/10
- Deskripsi Fisik
- xv; 89 Hal; 30 Cm
- Judul Seri
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- No. Panggil
- AN 120 AND 2010
Analisis Kualitas Pelayanan Customer Service Representative Dengan Indeks Kep…
A company has its own way to improve customers’ satisfaction, one of them are to provide the excelent quality services to customers. Plasa Telkom Kendal is a company which runs in telecommunications services. The company gives a Customer Service Representative as a place to serve and to take care the customers’ complaints. The aim of the study was to determine the level of customers’ sat…
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- ISBN/ISSN
- AN116/10
- Deskripsi Fisik
- xviii; 116 Hal; 30 Cm
- Judul Seri
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- No. Panggil
- AN 116 TRI 2010
Peran Customer Service Pada Roda Jaya Semarang Dalam Melayani Pelanggan
The objectives of this final project are to describe the roles of customer service in serving customers at Roda Jaya Semarang , to identify the constraints found in the service and to know how to overcome them. The methods of collecting data were observation and interviews and this final project was written descriptively. The roles of customer service staff at Roda Jaya Semarang are to pr…
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- ISBN/ISSN
- AN112/10
- Deskripsi Fisik
- xiv; 57 Hal; Illus; 30 Cm
- Judul Seri
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- No. Panggil
- AN 112 YUS 2010
Analisis Faktor Faktor Yang Mempengaruhi Kesetiaan Pelanggan Pada Toko Simpan…
There are many retail store in this year. Simpang Tiga is which one of them. When a buying, the customer considered many aspect likes product, price, service and location. There fore, I was motivated to write final report wit title “ ANALYSIS OF FACTORS THAT INFLUENCE CUSTOMER LOYALTY AT SHOP SIMPANG TIGA SEMARANG” The purpose this report is to analysis the factors that influence customer …
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- ISBN/ISSN
- AN108/10
- Deskripsi Fisik
- xvi; 76 Hal; 30 Cm
- Judul Seri
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- No. Panggil
- AN 108 RIN 2010
Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Hotel Nu…
Hotel Nugraha Wisata was established in September 1989 and opened for public on March 24, 1990, with 12 rooms. The locatiion of Hotel Nugraha Wisata in Sumowono-Bandungan Street km.1 Bandungan. It’s engaged in a rented hotel service various service facilities. The purpose of this final report was to investigate the influence of service quality to customer satisfaction at Hotel Nugraha Wisa…
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- ISBN/ISSN
- AN102/10
- Deskripsi Fisik
- xv; 79 Hal; 30 Cm
- Judul Seri
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- No. Panggil
- AN 102 TRI 2010
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah