The purposes of this final project report are to determine the service attributes in the Customer Service Representative that customers want, to measure the level of importance for each attribute Service Customer Service Representative, to measure service quality Customer Service Representative, to analyze the appropriate level of service provided by the Customer Service Representative. Data…
The company must be supported by high quality of human resource to reach the company purpose. The low level of compensation can influence on employees working motivation. The primary purpose of the research is to find out the influence of compensation on employees working motivation in general department at KUD Makaryo Mino Pekalongan. The method in collecting data are observation, …
The development of an organization will be achieved effectively if it is supported by human resources as an organization management department. The education and training are an effort to develop intellectual abilities, skill, competency, working attitudes and personality. The employees are given chance to own skill and knowledge to perform better. The purpose of research is to id…
Hotel Bandungan Indah is a hotel with 18 bungalow which divided to be a 27 room. Location Hotel Bandungan Indah in Veteran Street no. 3 Bandungan, district of Semarang. Many visitors come to the hotel but they just ask the price, and not stay in that hotel Based on the above descriptions the author is interested in conducting research on the perception of customers about the price costumer’s…
The purposes of this study were to identify how the strategies in conducting training and development, the methods of training and development, How evaluation and constraints training and development. The research method was descriptive method. This research is used to find a picture of training and development in BULOG. The data were collected by interviews and li…
The purpose of the research was to analyze correlation between shelter location, service and transportation tariffs with decision to use Bus Rapid Transit Transport service and to find out the contingency correlation between shelter location, service and transportation tariffs with decision to use Bus Rapid Transit Transport service. The research was carried out by distributing questionnaires …
BRT Trans Semarang is one company which is engaged in transportation services. BRT as a mass rapid transport with a large capacity, fast speed, fast transit time and is expected to attract the interest of passengers in Semarang to switch from private cars to the BRT. Within a few months of operation there are many constraints experienced by BRT, BRT felt less effective transportation. People ar…
The purpose of this final report was to analyze the impact of service quality to the satisfaction of 12th grade high school students through dimensions of service quality. The researcher analyzed the impact through the factors, which influenced the service quality; such as tangibility, reliability, responsiveness, assurance and empathy. The methods for data collection were observation, inter…
The purpose of this research was to analyse the correlation rate between brand image to consumer’s purchase intention at friedchicken restaurant nyonya suharti. The population of this study is the end consumer , the sampling technique used was accidental sampling. The procesing data method used was validity and reliability test, and chi squere test. The result of the study shows that the var…
In the globalization era business competition in market both domestic and international market is very tight. Companies that want to grow and survive must be able to provide better customers service. This is as done an effort to give satisfaction to the customers. Customer satisfaction becomes the main thing in the retail business in order to be a successful company. Service became one of the a…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah