Pengaruh kualitas pelayanan pembayaran rekening listrik terhadap kepuasan pel…

PT. PLN (Persero) as a monopoly company tries to increase it service to its customers. One of the efforts is the service quality when the customers pay their electric bill. This research aims at knowing the influence of payment service quality of electric bill. The method of collective data are observation, literature review, interview and questionnaire. The result says that : (1) Tangibles,…