TA DIGITAL

Persepsi Pelanggan Terhadap Kualitas After Sales Service (layanan Purna Jual) pada PT. Sun Star Motor Banyumanik-Semarang

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The purposes of this final project were to identify the customer perception on the quality of after sales service at PT. Sun Star Motor Banyumanik-Semarang. The sampling technique used in this research was purposive sampling. The methods in collecting data were interview, questionnaire, observation, and literature studies. The results shows that the customer perception on the quality of after sales service on PT Sun Star Motor Banyumanik-Semarang is good because the majority of customers give positive perception on service quality of after sales service on PT Sun Star Motor Banyumanik-Semarang.

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Fulltext

Informasi Detail

Judul Seri

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No. Panggil

MP 021 RAI 2014

Penerbit

Semarang : Politeknik Negeri Semarang., 2014

Deskripsi Fisik

xxi, 129 hal.; 30 cm

Bahasa

Indonesia

ISBN/ISSN

MP021/14

Klasifikasi

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Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PELANGGAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

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