Ditapis dengan
Analisis tingkat kepuasan nasabah tabungan harian pada PT. Bank Himpunan Saud…
Penelitian yang berjudul “Analisis Tingkat Kepuasan Nasabah Tabungan HARIAN Pada PT. Bank Himpunan Saudara 1906, Tbk Cabang Semarang” bertujuan untuk mengetahui posisi tingkat kepuasan nasabah sebuah produk tabungan bank berdasarkan Tangible (bentuk fisik), Reliability (kehandalan), Responsiveness (daya tanggap), Assurance (jaminan), dan Empathy (empati, perhatian) pada PT. Bank Himpunan Sa…
- Edisi
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- ISBN/ISSN
- KP001/11
- Deskripsi Fisik
- xvii, 61 hal. ; 30 cm.
- Judul Seri
- -
- No. Panggil
- KP 001 IHK 2011
Analisis tingkat kualitas pelayanan terhadap kepuasan pelanggan pada Rumah Ma…
The purpose of the final project are to know the quality of service given and know the satisfaction level of customers that was given by rumah makan bandeng budheng, Rumah Makan Bandeng Budheng is the type of service food and drink busines that must always give attention quality. By giving attention of quality service to the customers, Rumah makan bandeng budheng will success in the future. To …
- Edisi
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- ISBN/ISSN
- AN129/11
- Deskripsi Fisik
- xv, 71 hal: ilus; 30 cm
- Judul Seri
- -
- No. Panggil
- AN 129 ART 2011
Analisis kepuasan pelanggan (pasien) terhadap kualitas pelayanan di Balai Pen…
The aim of this research is to analyse consumer (patient) satisfaction analysis to service quality in medicinal treatment of public hall PT Coca Cola Amatil Indonesia Central Java. 76 respondents were as samples of consumer who are using the service quality in medical treatment. The sampling methods used were independent sampling. The data collection methods were observation, interview, ques…
- Edisi
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- ISBN/ISSN
- AN148/12
- Deskripsi Fisik
- xvi, 86 hal: ilus; 30 cm
- Judul Seri
- -
- No. Panggil
- AN 148 ANG 2012
Analisis tingkat kepuasan pelanggan terhadap listrik prabayar di PLN Semarang…
The number of complaints from the public about post-paid electricity is still considered as one of many shortcomings such as meter reading, the bill is uncertain, delinquent accounts, the loads are not paid according to usage. To the PT. PLN (Persero) to make innovations in the form of electricity prepaid service programs to address grievances and improve the quality of care. The purpose of th…
- Edisi
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- ISBN/ISSN
- AN118/12
- Deskripsi Fisik
- xvi; 76 hal: ilus; 30 cm
- Judul Seri
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- No. Panggil
- AN 118 AYI 2012
Analisis tingkat kepuasan pelanggan (outlet) terhadap kualitas pelayanan pada…
The purposes of the research are to find out the level of “customers” satisfaction especially the services quality at the outlets at PT Sinar Sosro Semarang Branch and to find out variable having the strongest and the weakest impact value on “customers” satisfaction at the outlets PT Sinar Sosro Semarang Branch. The methods in collecting data were interview, literature st…
- Edisi
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- ISBN/ISSN
- AN094/12
- Deskripsi Fisik
- xvi, 100 hal: ilus; 30 cm
- Judul Seri
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- No. Panggil
- AN 094 NUR 2012
Tingkat kepuasan pelanggan terhadap efisiensi dan efektifitas pelayanan polis…
The development of today’s business world has brought us to the business world of competition. Service is the key to make customer satisfied and being loyal to the company. One company that tries to maintain its customer is PT. Asuransi Tokio Marine Indonesia Semarang Branch. One of the services that company is making an export insurance policy. The objective to be achieved in this final p…
- Edisi
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- ISBN/ISSN
- AN053/11
- Deskripsi Fisik
- xiv, 78 hal: ilus; 30 cm
- Judul Seri
- -
- No. Panggil
- AN 053 ARD 2011
Presepsi Klaimen terhadap Pelayanan Klaim pada PT Jasa Raharja (Persero) Caba…
The primary purposes of this final project are to find out the services in PT Jasa Raharja (Persero) Branch of Central Java and to identify claimen perception concening claim sevice in PT Jasa Raharja (Persero) Branch of Central Java. The sampling technique used in this research was purpose sampling. The methods in collecting data were observation, interview, questionnaire, and literature stud…
- Edisi
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- ISBN/ISSN
- AN063/13
- Deskripsi Fisik
- xvi, 137 hal.; 29,5 cm
- Judul Seri
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- No. Panggil
- AN 063 TRI 2013
Analisis Pengaruh Kualitas Pelayanan Penyambungan Baru dan Penambahan Daya Li…
This research was conducted to test the effect of the level of quality service of the new connection and power changes of electricity on the customer’s perception at PT PLN (Persero) Area Semarang. The sample used in this study involved 100 respondents. As for the sampling method, it is by using purposive sampling. Methods of data analysis used is a quantitative analysis using the test …
- Edisi
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- ISBN/ISSN
- AN062/13
- Deskripsi Fisik
- xiv, 104 hal.; 29,5 cm
- Judul Seri
- -
- No. Panggil
- AN 062 DIN 2013
Analisis Tingkat Kualitas Pelayanan sebagai Upaya Peningkatan Kepuasan Pelang…
A good company does not want only work on its profit but also has its efforts to satisfy its customers. PT PLN (Persero) Rayon Semarang Tengah is a state owned enterprise which runs its business in electricity power. The purpose in writing this final report is to know the performance of the services provided by PT PLN (Persero) Rayon Semarang Tengah, to find out the expectations or interests of…
- Edisi
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- ISBN/ISSN
- AN027/13
- Deskripsi Fisik
- xv, 102 hal.; 29,5 cm
- Judul Seri
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- No. Panggil
- AN 027 CHI 2013
Peran Pelayanan Pelanggan (Customer Service) dalam Menangani Keluhan Pelangga…
The study is entitled “The Role of Customer Service In Handling Complaints In PT. Pos Indonesia Semarang 50000”. The purposes of this study are to describe the role of customer service in dealing with customer complaints, and to know how to handle the customers complaints without making consumers disappointed at PT. Pos Indonesia Semarang . The method used in this research is des…
- Edisi
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- ISBN/ISSN
- AN025/13
- Deskripsi Fisik
- xvii, 86 hal.; 29,5 cm
- Judul Seri
- -
- No. Panggil
- AN 025 MAR 2013
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah