The purpose of this research was to determine whether employees were satisfied with the work performance assessment conducted by Hotel Plaza Semarang. Methods of the collection data were done through interviews, literature studies and interview quide to 50 respondents at the Hotel Plaza Semarang. The data were analyzed using descriptive qualitative method. this study also used primary and secon…
The number of complaints from the public about post-paid electricity is still considered as one of many shortcomings such as meter reading, the bill is uncertain, delinquent accounts, the loads are not paid according to usage. To the PT. PLN (Persero) to make innovations in the form of electricity prepaid service programs to address grievances and improve the quality of care. The purpose of th…
Product Attributes can create customer's satisfaction. If customers are satisfied with product attributes given, they will keep on buying the company products. Company should maintain and increase their customer's satisfaction. The purposes of this research are to find out the correlation of product attributes with customer's satisfaction of Meteor newspaper Semarang, to find out the strengt…
The purposes of the research are to find out the level of “customers” satisfaction especially the services quality at the outlets at PT Sinar Sosro Semarang Branch and to find out variable having the strongest and the weakest impact value on “customers” satisfaction at the outlets PT Sinar Sosro Semarang Branch. The methods in collecting data were interview, literature st…
The purposes of this study was to identify the consumer profile of Padangsari Health Center, the response of consumers for services provided at Padangsari Health Center, the consumers expectations of quality of service provided Padangsari health center, and to find out how large the Indeks Kepuasan Pelanggan (Customer Satisfaction Index) for services provided Padangsari health center…
The customers satisfaction is the important factor for the company to reach their purpose. PT Jasa Marga is the company that organize the toll road. The good service is the important thing for PT Jasa Marga to improve their income. Therefore the good quality service will satisfy the user of toll road The purposes of the final project are firstly to know the quality of services provided by PT…
The development of today’s business world has brought us to the business world of competition. Service is the key to make customer satisfied and being loyal to the company. One company that tries to maintain its customer is PT. Asuransi Tokio Marine Indonesia Semarang Branch. One of the services that company is making an export insurance policy. The objective to be achieved in this final p…
The developing companies that have realized how important human resource assets are, but most companies still take less advantage of human resource management, because human resources can not be seen as an asset but a burden. It can be seen from the high level and out of the work force in the company, the low compensation for labor, the lack of respect to work force management. Remuneration or …
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