ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY AND PRICE OF WIFITO THE DECISION OF USING WIFI AT PT.TELKOM INDONESIA KENDAL BRANCH The objectives of this research are, to identify the influence of service quality of wifi to the decision of using wifi and to identify the influence of the price of wifi to the decision of using wifi at the PT. Telkom Indonesia Kendal branch. Data were collected by …
The Influence of The Core Service Quality and Peripheral Service Quality Toward The Customer's Satisfaction of BRT Semarang Bus Rapid Transit (BRT) or known as bus way is a fast, precise, comfortable, punctual, and inexpensive massive transportation's bus system. BRT Semarang, in their service to increase the customer's satisfaction, BRT Semarang still experiencing several matters which is…
THE INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMERS SATISFACTION AT PDAM SEMARANG REGENCY OF UNGARAN BRANCH (CASE STUDY IN REGION EAST UNGARAN SUB DISTRICT) The problem that occurred at PDAM Semarang Regency of Ungaran Branch was the increase of the number of complaints in 2011 until 2013 that has not been reduced. This research purpose are to know the positive influence of tangible ( ), relia…