Communication is very important for a company to increase the quality of company. But, in the relality, internal communication especially communicate to employees ( employees to manager and vice versa) is not as easy as it hoped. In this research, the writer chose PT Indotirta Jaya Abadi, especially at production’s department as object research which considered one of the weakness of compa…
Brand awareness affects customer’s confidence in the customer's decision to use savings by reducing the level of perceived risk on a brand that was decided to be purchased or used. As we know, there are a brand equity, brand equity consists of brand awareness, brand association, brand quality, brand loyalty. A company needs to know how big the influence on purchasing decisions equity brand. T…
PT. Telkom, Tbk is One State Agency that specializes in telecommunications services. It provides facilities and services Telecommunications services and information to the general public throughout Indonesia. The purposes of this final project are to determine the influence of product and service quality on customer loyalty in customers speedy Pati area. The samplin…
Corporate image is a character that is built to get the impression of the public, both internal and external public. For internal public, corporate image is built to obtain a good perception of the company and creating employee loyalty. For the external public, the image of the company is built to get a goodwill and trust from the society. Research was conducted to describe the strategies used …
The purpose of this study is to describe the roles and the tasks of the secretaryin assisting a manager. Secretary addressed in this study is the secretary of the manager.This final project report is descriptively written. Data collection methods used are observation, interviews with leaders and literature study. From the research,it is found that the role of the secretary in PT Asuransi Jasind…
The purpose of this study are to determine the methods, procedures, and benefits of performance appraisal in Bank Indonesia Representative Office Region V Semarang. This final project used descriptive method to give us a precise, clear facts on the field. Type of data used are qualitative and quantitative data. Collecting data methods in this final project are interviews, observation, and liter…
The purposes of research are to find out the level of customer satisfaction of the service provided by complaint section at PDAM Tirta Moedal Semarang City of South Branch and to find out the quality of complaint serve with the Cartesians Diagram. The methods in collecting data were interview, literature study and distributing questionnaire to 87 customers complaint section at PDAM Tirta Moedal…
The perception of retailers is very important for a company because the company could not develop without implementation of marketing strategy. PT Telekomunikasi Indonesia Division Regional IV Central Java and DIY applies marketing strategy which is named Store Account Management’s program. The purpose of the study is to identify how perception of retailers on the implementation of Store Acco…