Analisis pengaruh kualitas pelayanan terhadap kepuasan pelanggan pada bpjs ke…

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

xv, 78 hal.; illus.; bibl.; 29 cm.

Judul Seri

-

No. Panggil

AB 049 FIR a 2017 C.1

Penanganan klaim garansi sepeda motor Honda pada PT Astra Internasional tbk-H…

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

xvi, 99 hal. : illus.; bibl.; 29 cm

Judul Seri

-

No. Panggil

AB 036 SYL p 2016 C.1

Analisis pengaruh kualitas jasa dan harga terhadap kepuasan pelanggan PT. Kar…

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

xv, 96 hlm. ; 29,5 cm.

Judul Seri

-

No. Panggil

AB 071 REZ a 2016 C.1

Pengaruh kualitas produk dan kualitas pelayanan terhadap kepuasan pengguna = …

The Purpose of the research are to find out the effect of product quality and service quality on customers’ satisfaction toward prepaid electricity in PT PLN (Persero) Kudus Region. The methods of Collecting data used in this reseach were interview, questionnaire, and literature studies. The analysis for doing the research is regression, especially multiple liniear regression analysis. The sa…

Pengaruh Kualitas Pelayanan Jasa Terhadap Kepuasan Pelanggan Pada Bus Pariwis…

INFLUENCE THE QUALITY OF SERVICE TOWARD CUSTOMER SATISFACTION IN TOURISM BUS PO. NUGROHO SEMARANG PO. Nugroho is one of the companies providing ground transportation services for tourism. Problems that occur in the PO. Nugroho there are customer complaints and declining demand although the company has optimized services. The purpose of this research is to determine and analyze the influence of…

Pengaruh kualitas pelayanan terhadapkepuasan konsumen pada PT. Nasmoco Gombel…

THE INFLUENCE OF SERVICE QUALITY TOWARD CONSUMERS SATISFACTION AT PT NASMOCO GOMBEL SEMARANG Technological developments of the automotive world today are very fast, so do not be surprised that the automotive business competition is very tight. Quality of service is also a key to the success of a company. Thus, PT Nasmoco Gombel Semarang should pay attention to the quality of services provided t…

Pengaruh pelayanan prima terhadap kepuasan pelanggan pada PT. PLN (persero) R…

THE INFLUENCE OF EXCELLENT SERVICE TO THE CUSTOMERS SATISFACTION AT PT PLN (PERSERO) RAYON SEMARANG SELATAN This study aimed to analyze the influence of excellent service to the customers satisfaction and to analyze the most dominant variable influencing customers satisfaction at PT PLN (Persero) Rayon Semarang Selatan. The sample used in this study involved 100 respondent. As for the sampl…

Tingkat kepuasan pelanggan terhadap pelayanan bagian umum pada Kantor Pelayan…

The level of customers’ satisfaction on the service at General Affairs Division at “Kantor Pelayanan Kekayaan Negara” (KPKNL) Semarang. This research aims to understand the service quality and satisfaction of user in “Kantor Pelayanan Kekayaan Negara” (KPKNL) Semarang. The population in this research is all customers that have used the service in “Kantor Pelayanan Kekayaan Negara�…

Pengaruh Kualitas Pelayanan Terhadap kepuasan Pelanggan Pada Perusahaan Daera…

THE INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMERS SATISFACTION AT PDAM SEMARANG REGENCY OF UNGARAN BRANCH (CASE STUDY IN REGION EAST UNGARAN SUB DISTRICT) The problem that occurred at PDAM Semarang Regency of Ungaran Branch was the increase of the number of complaints in 2011 until 2013 that has not been reduced. This research purpose are to know the positive influence of tangible ( ), relia…

Pengaruh Kualitas Pelayanan Jasa Terhadap Peningkatan Kepuasan Pelanggan Inte…

Edisi

-

ISBN/ISSN

AB012/15

Deskripsi Fisik

xviii, 113 hal : ilus ; 30 cm

Judul Seri

-

No. Panggil

AB 012 JUN 2015 c.1