Analisis Kualitas Pelayanan Yang Dipersembahkan Pelanggan Pada PT Sunmotor In…

The purpose of study was to analyze the customer perception the service quality that has been given to the customer particularly to those who are used the service. The method used to collect data was observation in Suzuki workshop and interviews with service manager concerning the company’s profile. The questionnaires were distributed to the customers who were using the service. The results o…