Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah Dan Loyalitas Na…

Baitul Maal Wat Tamwil (BMT) Maju Sejahtera "MATRA" Pekalongan is one of the Islamic Sharia-based financial institution which has attention to maintain and improve the quality of services to customers. However, there are still many complaints from it’s customers which lead to their loyalty. The complaint how ever will affect customer’s loyalty. This research was conducted to know the effe…