Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Service Bengkel Pada …

he purposes of the study are to analyze the influence of reliability, responsiveness , assurance , empathy, and tangible on customer satisfaction. The methods of collecting data are observation, interview and questionnaire. The result of this research shows that: (1) Reliability, Responsiveness, Assurance, Empathy and Tangible Variables give significant influence toward the customer …