Analisis Kualitas Pelayanan Customer Service Representative Dengan Indeks Kep…

A company has its own way to improve customers’ satisfaction, one of them are to provide the excelent quality services to customers. Plasa Telkom Kendal is a company which runs in telecommunications services. The company gives a Customer Service Representative as a place to serve and to take care the customers’ complaints. The aim of the study was to determine the level of customers’ sat…