SKRIPSI DIGITAL
Pengaruh Konflik Peran, Komunikasi Interpersonal, dan Keterikatan Karyawan terhadap Kepuasan Kerja pada Karyawan PT Sun Star Motor Semarang = The Influence of Role Conflict, Interpersonal Communication, and Employee Engagement on Job Satisfaction of Employees at PT Sun Star Motor Semarang
This study was conducted to examine the influence of role conflict, interpersonal communication, and employee engagement on the job satisfaction of employees at PT Sun Star Motor Semarang. PT Sun Star Motor Semarang is a trading company engaged in the sale of motor vehicles, spare parts, and vehicle maintenance and repair services. The population in this study was all 78 employees of PT Sun Star Motor Semarang, and the sample used was the entire population, using saturated sampling. Data collection techniques included distributing questionnaires to respondents, observation, and literature review. Data processing was performed using SPSS version 23 with analysis techniques including validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, F-test, t-test, and coefficient of determination. Based on the results of the multiple linear regression equation calculation, the equation Y = 1.334 - 0.032X1 + 0.261X2 + 0.419X3 was obtained. The results showed that the variables of role conflict, interpersonal communication, and employee engagement simultaneously had a significant influence on job satisfaction. The partial test results indicated that the variable of role conflict had no significant effect on job satisfaction, while the variables of interpersonal communication and employee engagement had a positive and significant effect on job satisfaction. The coefficient of determination was 0.505, or 50.5%, for the variables of role conflict, interpersonal communication, and employee engagement on job satisfaction. The remaining 0.495, or 49.5%, was influenced by other variables not examined in this study.
Keywords: Job, Satisfaction, Role, Conflict, Interpersonal, Communication,
Employee, Engagement
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